Refund policy

A. Right of Withdrawal

Introduction

Consumers have a right of withdrawal under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In the case of a contract for the regular delivery of goods over a fixed period, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.

To exercise your right of withdrawal, you must inform us (BioTeiGa GmbH, Krawinkel 6, 06647 Bad Bibra, Germany, Tel.: +49 34465 6840100, E-Mail: shop@bioteiga.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but this is not mandatory.

You can also exercise your right of withdrawal online on the website at the internet address https://bioteiga.de/. If you use this online function, you will receive an immediate confirmation of receipt on a durable medium (e.g. by e-mail) with information about the content of your withdrawal declaration, as well as the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if these have been inseparably mixed with other items after delivery due to their nature.

The right of withdrawal does not apply to consumers who, at the time of concluding the contract, do not belong to a Member State of the European Union and whose sole place of residence and delivery address at the time of concluding the contract are outside the European Union.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

BioTeiGa GmbH
Krawinkel 6
06647 Bad Bibra
Germany

E-Mail: shop@bioteiga.de

Hereby I/we (*) give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only if this form is notified on paper)

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Date

(*) Delete as appropriate